I rang Apple today and unfortunately I have had to accept that my Powerbook
is going back to them for up to 14 days. Then I got put through to Customer
Relations and I asked what Apple were planning to do to keep my brand loyalty.
I explained that I had spent £2000 five weeks ago and now I will be without
my computer for up to two weeks. I was informed that “Apple has no policy for
compensating customers for their first repair”. She explained that Apple only
manufactured the machine, so therefore I should take it up with the dealer. I
explained that I had and that they wouldn’t replace it. I also thought it was
important to point out that as she said “Apple manufactured the machine” so they
created the problem.

I told her that I have been a loyal Apple
customer for four years and I own a G3 iMac, and iPod as well as my G4
Powerbook, I also href="/archives/001230.html">heavily endorse Apple whenever I can. I
suggested that a token gesture of good will, such as a copy of href="http://www.apple.com/uk/macosx/" target="_blank">Panther
would do a lot to appease my negative feelings following this incident. She
reiterated that “Apple has no policy for compensating customers for their first
repair”. So for £14 they are willing to piss off a potential future
customer.

I am very disappointed.

This entry was posted on Tuesday, November 25th, 2003 at 2:04 pm and is filed under About Apple. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.